Download Remitrio app from the App Store or Google Play. Open the app, tap “Sign Up,” and follow the
instructions to verify your identity using a valid mobile number and government-issued ID.

Log in to your account, tap “Send Money,” select the destination country, enter the recipient’s details and
amount, choose the delivery method (bank, wallet, cash pickup), and complete the payment.

Recipients can receive funds via bank transfer, mobile wallet, cash pickup [if available].

Yes. The app supports multiple languages and shows currency conversions in real-time based on the latest
exchange rates.

Yes. You can save frequent recipients in your address book within the app, making repeat transfers quicker
and more convenient.

Delivery times vary based on the destination and payout method. Bank transfers & Wallets are usually
instant within 05 to 10 Minutes [Depends on location & ground conditions], while cash pickups depends on
business hours in Receiving country & Bank

We offer competitive exchange rates and transparent transfer fees [For most of countries our service is
free]. You can view the exact cost and conversion rate before confirming your transaction.

Yes. We use advanced encryption, secure payment gateways, and comply with international financial
regulations to ensure your transactions are safe and protected.

You may need a valid government-issued ID and proof of address, depending on the transfer amount and
your location. Additional documentation may be required for compliance department [for KYC purposes].

Absolutely. Once your transaction is initiated, you will receive a unique tracking number/ Transaction
number, and you can monitor the status of your transfer online or via our app.

If the transfer hasn't been received within the expected timeframe, please contact our customer support
with your transaction reference number. We will investigate and resolve the issue promptly.